Pricey Shopper Service, On September twenty five my twelve calendar year aged son, Aaron Silvers was booked on American Airlines flight 1358 flight at 3:10PM from Chicago O’hare in path to Los Angeles LAX airport. He was escorted by a colleague with the spouse and children, Lori Cooper, towards the airport and through stability for the gate. For your payment of $one hundred fifty which i Earlier paid, your airline certain me that my son can be Risk-free and looked after very well. The flight was announced delayed when they arrived on the gate. Our household Mate, Lori termed into her Business office to inform them that she was operating late. The 2 of them received some lunch and waited. The flight was resulting from depart at 4:15PM, so it wasn’t so inconvenient. They met back again at the gate to board and the attendant explained to them that the flight was delayed A further 50 percent one hour on account of depart at 4:45PM.
So, There are several detail’s I've recognized which i will note right here, and consider it my own academic venting considering that they don't serve The client effectively whatsoever regarding this:
Possessing just concluded (3/18) a flight from Miami Airport to Philadelphia, we located the service in the Miami Airport with the American Airline individuals was not in step with economical or Skilled service. We were given incorrect directions to our Examine-in locale, nevertheless once we experienced to get in line for a protection check. We had been despatched to the wrong site for that operate.
On Dec. 5th my wife, Tamar and mates Keith and Janet Burd and I have been returning from a seven day cruise on Celebrity Cruise Traces. We were scheduled to return from Miami to Louisville, KY via Charlotte on American flight 2448 at 1:00 P.M.The flight was delayed and we had been at risk of lacking our connecting flight out of Charlotte. The ticket agent confident us that we might have an abundance of time to help make the relationship in Charlotte. Properly, the flight acquired later and later and the ticket agent then advised us that we must make any connecting flight adjustments in Charlotte. Following the plane ultimately arrived and all travellers boarded, there was A further delay due to mechanical problems. Then, the flight was cancelled and we ended up told to return towards the gate exactly where an agent would rebook us. All right so…..150 passengers with a single agent !
I know that it could be some time just before USAIR and American software will likely be synched. But, there isn't any basis for your agents for being so disconnected.
I am aware we must be much more cautious when positioned our tickets on the internet over the eleventh. I don’t know why, we produced just a massive miscalculation with traveling date.
– Fully alter your management framework with people who ‘really treatment’ about your Key goal.
I can’t state that Substantially for the airport personnel in Denver.My AA flight was delayed leaving Ohare and by the point I bought to Denver, the Frontier aircraft to which I were booked by Orbitz experienced still left and I missed my flight.
Are family would appriciate if some a person could Make contact with us in regards of my fathers Loss of life benifits or his retirema.
We'd like a prepared verification from American Airways to method our cruise insurance declare. Stating the conditions of delays within the working day we traveled to board our ship.
I would want to make this report back to you. I was surprised that I was not able to produce a report by cellular phone. Sallianne Dale
my grand mother have a flight from Ecuador 2/18/sixteen (stop in Miami)in route Clicking Here to new York,when she was waiting for getting her luggage what a shock she acquired!!her luggage was broken and someone within steal some fantastic which was inside of,also the zipper was violated(damaged)she shed in merchandise that she convey it to my spouse and children While using the Price tag about $350 when she educated what occurs in AA counter in JFK NY they supplied to changed her completely new luggage with an utilised and old a person that looks like they pick up while in the rubbish!!.also they stated that to repair service takes about 4 months!
Ps I also mailed a criticism to AA via their wed internet site and attempted to solve this situation and I in no way obtained a reaction. Just A further fictitious match delivered you by American
Had an on-line reservation set to go and when wanting to post it explained to me to get started on above – I named a consultant at once and reported they could see the worth I was quoted but when refreshed when up $a hundred and twenty – Not easy to think that they would not stand by what they could see on the internet – I ended up having to pay back the additional $120 simply because I necessary These precise flights – once again difficult to imagine they'd not stand beside the online rate – quite pricey